Operations management is a central field in virtually every modern business organization. An understanding of the mechanisms that enable firms to achieve operational excellence is essential to improve performance in both the manufacturing and service sectors. It is also a key skill for consulting companies that are called to analyze and streamline the processes of their clients. Finally, understanding operations is also important in the financial sector, since operations is an important criterion to assess the value of a business. Accordingly, operations management is a fundamental discipline both for students who envisage a career in industry, and for those who have interests in the consulting or financial sectors.
This course will provide a general introduction to the field and demonstrate how excellence in designing and managing operations is a primary driver of business success. Students will develop an awareness of the principal operational issues that arise in all businesses, and they will acquire a skillset that will enable them to successfully address these issues. The course will provide the basic terminology, concepts and quantitative tools for describing, analyzing and improving business processes, and basic knowledge about operations strategy and supply chain management.