Operations
BackOperations management is a central field in virtually every modern business organization, in the manufacturing as well as in the service sector. Clearly, the acquisition of excellence in the design and management of processes is a prerequisite for obtaining cost efficiency. Furthermore, the increasing level of competitiveness in today’s markets, the rising environmental concerns and the emergence of phenomena such as outsourcing and off-shoring make operational excellence very difficult to achieve and imitate. This competence becomes therefore a source of competitive advantage and long-term driver of profitability.
The concepts covered in the course are relevant to organizations that operate in a wide range of sectors. Understanding the mechanisms that enable firms to achieve operational excellence is a fundamental need for organizations that strive to improve their internal operations both in the manufacturing and in the service sector. It is also a key competence for consulting companies that are called to analyse and streamline the processes of their clients. Finally, understanding operations is also important for many financial firms that often need to assess the value of a business based on the quality of its operations. Accordingly, operations management is a fundamental discipline both for students who envisage a career in industry, as well as for those who have interests in the consulting or in the financial sectors.
The course has the following objectives;
- to provide a general introduction to the field and to show how it is central to most managerial situations
- to develop an awareness of the principal operational issues that arise in all businesses and to provide students with a set of instruments that will enable them to successfully address these issues and - ultimately
- to demonstrate how excellence in designing and managing operations is a primary driver of business success
Accordingly, the course will provide the basic terminology, concepts and quantitative tools for describing, analysing and improving business processes. It will also provide fundamental knowledge on operations strategy and process analysis and generate insights on how data and managerial opinions can be effectively used for analysing and solving complex business cases.
Sommer Svenja
Assistant ProfessorOperations Management & Information Technology
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